Bill Forgiveness Offered to Fire Victims

SCE is working with customers whose homes were destroyed or rendered uninhabitable by the Silver and Mountain wildfires

September 11, 2013 | By David Song

Losing a home to any natural disaster can be a horrifying and traumatic experience, so Southern California Edison (SCE) is doing its part to make sure customers recently affected by wildfires have one less thing to worry about as they try to piece their lives back together.

Customers whose homes were destroyed or rendered uninhabitable by the recent Silver and Mountain wildfires will not have to pay for electricity used since their last bill at those damaged residences.

“We extend our sincere sympathy to those who have been displaced by the fire, and we want to help in any way we can,” said Marlyn Denter, manager of Consumer Affairs for SCE. “Anyone who needs our help should call us as soon as they are able.”

The Mountain Fire burned 27,531 acres near Idyllwild in late July, destroying 23 structures, including seven homes.

Last month, the Silver Fire burned through homes and buildings near Banning. It burned 20,292 acres, injured 11 firefighters and destroyed 48 structures.

SCE mobilized crews to make repairs and safely restore power to the more than 240 affected customers as soon as crews were allowed access to the damaged area.

Customers who qualify for bill forgiveness are encouraged to contact SCE toll free at (800) 250-7339. Other customers who need special payment arrangements should call (800) 950-2356.

Topics: People, Customer Service, Safety