May 14, 2002
ROSEMEAD, Calif., May 14, 2002-Southern California Edison (SCE) today announced a new Internet program that will allow customers to more readily access and manage their utility accounts.
"Online access makes doing business with SCE faster, easier and more convenient for our customers than ever before," said SCE Vice President Harry Hutchison.
SCE customers can enroll in the service by going to www.sce.com and clicking on the "My Account" button. After creating a user ID and password, customers can access billing, payment, usage and deposit information for their account. Online account access is available for all customers, including energy service providers.
SCE's new online access includes several important features:
Customers can view up to 36 months of account usage, billing and payment history, as well as review meter data and calculate usage for periods between billing statements.
Online payment allows customers to pay their bill through www.sce.com. The payment is posted to their account within one day during SCE's normal business hours.
Online billing lets customers see their SCE bill anytime, day or night. Online bills will be stored and viewable for up to 13 months. The electronic bill looks the same as the current paper bill.
With direct payment, customers can sign up to have the total amount due on their electric bill automatically deducted from their bank account each month. Customers now also can enroll for the direct payment program on the Web, where previously, customers were required to mail a signed application to SCE.
"This free, secure service gives our customers more control and convenience by streamlining their account information online," Hutchison added.
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An Edison International company, Southern California Edison is one of the nation’s largest electric utilities, serving a population of more than 11 million via 4.3 million customer accounts in a 50,000-square-mile service area within central, coastal and Southern California. For more information on the California electricity market, see www.sce.com.