September 4, 2008
ROSEMEAD, Calif., Sept. 4, 2008 — Southern California Edison (SCE) is reminding customers how important it is to ask for identification when a stranger comes to the door claiming to be a utility worker. No legitimate utility worker will object to being checked.
If a customer suspects someone may be an impostor, he or she should immediately end the conversation and report the incident to the local police or SCE – especially if the stranger asks for money or threatens to turn off service.
SCE and law enforcement officials suggest the best safeguard against impostors is to have the worker wait outside until that person’s identity can be verified. If contacted by phone, SCE recommends customers get as much information about the caller as possible, including name, department and a business phone number.
Here are other ways customers can avoid becoming a victim of a scam:
- Never reveal your credit card, ATM, or telephone calling-card numbers (or PIN numbers) to anyone. An SCE employee will not ask for money, credit card information or to use your phone though some authorized agents in rural areas do accept payments in the field. If you have any concerns, call SCE’s toll free number at (800) 655-4555 to verify the collections activity.
- Be suspicious of anyone who arrives at your house without an appointment asking to check an appliance, wiring, or suggesting that there may be some other electrical problem inside your residence.
If someone calls and requests you leave your residence at a specific time for a utility-related cause, call the police. This could be a burglary set up by the caller.
- Do not let anyone into your home (whether in uniform or not) unless you verify who he or she is by checking identification and asking the reason for the visit. All SCE employees who go to a home or business carry an SCE identification badge with their color photo. Most wear uniforms and drive marked company vehicles.
- If you are at all suspicious of a person representing themselves as an SCE (or any other utility) employee, contact the local police department immediately or contact SCE at (800) 655-4555.
For more ways customers can stay safe, please see www.sce.com/safety and read the safety tips section.
Media Contact: Vanessa McGrady, (626) 302-2255
About Southern California Edison
An Edison International (NYSE:EIX) company, Southern California Edison is the largest electric utility in California, serving a population of more than 13 million via 4.8 million customer accounts in a 50,000-square-mile service area within Central, Coastal and Southern California.